Complaints procedure

Muller Advocaten B.V.,

KVK: 24393339

Location number: 000020277512

Jan van Beaumontstraat 12805 RN Gouda0182-331155

E-mail address:

info@mulleradvocatengouda.nl

Complaints procedure:

Our office does everything it can to provide you with the best possible service. However, it is possible that you are dissatisfied with a certain aspect of our services. In this document you will find what you can do.

Internal complaints procedure:

If you are dissatisfied with the quality of our services or with the invoice, we request that you first submit your objections to your own lawyer. We will try to find a solution as soon as possible in consultation with you. We always confirm this solution to you in writing.

Office complaints officer: mr. ME Muller

Disputes Committee for the Legal Profession

If, in your opinion, this consultation does not lead to a satisfactory result, you can submit a complaint to the Disputes Committee for the Legal Profession, to which our firm is affiliated. This is only possible after you have first submitted your objections to our office, or if our office has not responded to your complaint in writing within four weeks of submitting your objections.

You can submit your complaint to the Disputes Committee for the Legal Profession up to twelve months after the date of the written response from our firm.

The Disputes Committee for the Legal Profession:

• rules in the form of an arbitral award for the benefit of business clients, or in the form of binding advice in the event that the dispute is brought by a private client. lawyer and the amount of the invoice. is also authorized to judge damage claims up to a maximum amount of 10,000 euros. You can only submit higher claims for damages if you expressly limit the amount of the claim to a maximum of 10,000 euros, whereby you waive the excess in writing. Disputes Committee.

No appeal is possible against the decision of the Disputes Committee for the Legal Profession.

Our office itself can submit unpaid invoices for collection to the Disputes Committee for the Legal Profession. The Disputes Committee has been in existence since 1 June 1999 and falls under the Foundation Disputes Committees for Consumer Affairs (SGC) and those for the profession and business (SGB) in The Hague.

Contact details:

Secretary Disputes Committee for the Legal ProfessionBordewijklaan 462591 XR Den Haagtel. 070 - 310 53 10PO Box 906002509 LP The Hague

Disciplinary law:

Finally, it is possible to submit a disciplinary complaint to the Bar Association. For this we would like to refer you to the website of the Amsterdam Bar Association.